Privacy Policy

Website and Customer Information

Last updated: 13 July 2026

Acorn Electrical respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information. We aim to handle personal information consistently with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.

1. Who we are

[LEGAL ENTITY NAME] trading as Acorn Electrical
ABN: [INSERT ABN]
Queensland Electrical Contractor Licence: [INSERT LICENCE NUMBER]

114 Green Gate Road, Cooroibah QLD
Phone: 0415 398 556
Email: info@acornelectrical.com.au
Website: www.acornelectrical.com.au

In this Privacy Policy, “Acorn Electrical”, “we”, “us” and “our” refer to the business identified above.

2. Personal information we may collect

The information we collect will depend on how you interact with us and the services you request.

It may include:

• your name;

• phone number;

• email address;

• residential, business, billing or project address;

• business name and position;

• details of your enquiry or requested electrical work;

• preferred appointment dates and availability;

• property access information;

• information about existing electrical installations;

• plans, photographs, specifications and project documents;

• communications between you and Acorn Electrical;

• quotes, invoices and payment records;

• information required for safety, insurance, licensing or compliance purposes;

• feedback, testimonials or reviews;

• website usage information;

• browser type, device information and IP address; and

• information collected through cookies and analytics tools.

Where payment is made using a third-party payment provider, that provider may collect and process your payment details in accordance with its own privacy policy. We may receive confirmation and transaction information without receiving your complete card or banking details.

3. How we collect personal information

We may collect personal information:

• when you complete a website enquiry or quote-request form;

• when you call, text or email us;

• when you request a quote or book electrical work;

• during a site visit or project;

• when you provide plans, photographs or documentation;

• through our invoicing, booking and job-management systems;

• when you interact with our social media profiles;

• when you provide feedback or a review;

• from a builder, property manager, landlord, tenant, project manager, designer, architect or other authorised representative;

• from publicly available sources where reasonably necessary; and

• automatically through cookies, website analytics and server logs.

If you provide personal information about another person, you must have their authority to provide that information to us.

4. Why we collect and use personal information

We may collect, use and disclose personal information to:

• respond to enquiries;

• contact you by phone, text message or email;

• arrange appointments and site inspections;

• prepare and provide quotes;

• assess, schedule and deliver electrical services;

• communicate about bookings, projects and site requirements;

• manage changes to the scope or timing of work;

• purchase and coordinate materials and equipment;

• communicate with builders, trades and other project stakeholders;

• issue invoices and process payments;

• maintain customer and project records;

• manage warranties, follow-up work and customer support;

• comply with electrical safety, licensing, insurance and legal obligations;

• investigate or respond to complaints and disputes;

• improve our services and customer experience;

• maintain and improve our website;

• measure website performance and enquiry activity;

• protect our systems from misuse, fraud or security threats; and

• send relevant marketing communications where permitted.

We will not use personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.

5. Website enquiries and ServiceM8

Information submitted through our website may be sent to our nominated email address and entered into or transferred to ServiceM8 or another customer relationship, booking or job-management platform used by Acorn Electrical.

This information may be used to:

• create a customer or job record;

• respond to your enquiry;

• prepare a quote;

• arrange an appointment;

• send booking confirmations or reminders;

• communicate about the work;

• issue invoices; and

• retain relevant project records.

Submitting an enquiry does not automatically create a confirmed booking. We may contact you to obtain further information before accepting or scheduling the work.

Please do not submit highly sensitive information through a general website enquiry form unless it is reasonably necessary for us to respond to your request.

6. Disclosure to third parties

We may disclose personal information where reasonably necessary to:

• employees, electricians, contractors and subcontractors;

• builders, property managers, project managers and other authorised project participants;

• architects, designers, engineers and consultants;

• suppliers and equipment providers;

• ServiceM8 and other booking or job-management providers;

• website hosting, email, cloud storage and IT providers;

• payment processors and financial institutions;

• accountants, bookkeepers, insurers and professional advisers;

• marketing and website analytics providers;

• regulators, emergency services, courts or government authorities; and

• another party where disclosure is required or authorised by law.

We do not sell or rent personal information to third parties.

7. Overseas storage and disclosure

Some technology and service providers used by Acorn Electrical may store, back up or process information outside Australia.

This may include providers of:

• cloud storage;

• job-management software;

• email services;

• website hosting;

• analytics;

• data backups; and

• payment or communications services.

The countries in which information is stored or processed may vary depending on the providers and systems being used.

Where applicable, we take reasonable steps to select reputable providers and protect personal information held or processed through third-party systems. However, overseas providers may be subject to the laws of the countries in which they operate.

8. Cookies and website analytics

Our website may use cookies, pixels and similar technologies to:

• make the website function correctly;

• remember user preferences;

• understand how visitors use the website;

• measure website traffic and enquiry activity;

• identify technical issues; and

• improve website content and performance.

Information collected may include your IP address, browser, device type, pages visited, referring website and approximate location.

You can restrict or disable cookies through your browser settings. Some website features may not function correctly when cookies are disabled.

Where required, the website may present a cookie notice or provide options for managing non-essential cookies.

9. Communications and direct marketing

We may use your contact information to communicate about:

• enquiries;

• quotes;

• appointments;

• project updates;

• invoices;

• follow-up services;

• maintenance reminders; and

• relevant business news or offers.

You may opt out of marketing communications at any time by:

• using an unsubscribe option provided in the communication;

• replying and asking us to stop;

• calling 0415 398 556; or

• emailing info@acornelectrical.com.au.

Opting out of marketing will not prevent us from sending communications reasonably necessary to manage an existing enquiry, booking, project, invoice or legal obligation.

10. Security

We take reasonable steps to protect personal information from:

• misuse;

• interference;

• loss;

• unauthorised access;

• unauthorised modification; and

• unauthorised disclosure.

These steps may include access controls, passwords, secure software, reputable service providers, device security and limiting access to people who require the information for their work.

No website, email service or data-storage system can be guaranteed to be completely secure. You should take care when sending information electronically and contact us if you believe your information has been compromised.

11. Retention of information

We retain personal information for as long as reasonably necessary to:

• manage enquiries and customer relationships;

• provide and support our services;

• maintain project, warranty and compliance records;

• meet taxation, accounting, insurance and legal obligations; and

• resolve complaints or disputes.

When information is no longer reasonably required, we may securely destroy or de-identify it, subject to any applicable record-keeping requirements.

12. Access and correction

You may request access to the personal information we hold about you.

You may also ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.

Requests can be made by emailing info@acornelectrical.com.au.

We may need to verify your identity before providing access or making a correction. In some circumstances, access may be limited or refused where permitted by law. Where appropriate, we will explain the reason for that decision.

13. Data breaches

If we become aware of unauthorised access to, loss of or disclosure of personal information, we will assess the incident and take reasonable steps to contain and address it.

Where the Notifiable Data Breaches scheme or another legal notification requirement applies, we will notify affected individuals and the Office of the Australian Information Commissioner as required.

14. Children

Our website and services are primarily intended for adults, property owners, tenants, builders, businesses and authorised project representatives.

People under 18 should obtain permission from a parent or guardian before submitting personal information through the website.

15. Third-party websites

Our website may contain links to external websites or services.

We are not responsible for the privacy, security or content practices of third-party websites. You should review the privacy policy of any third-party service before providing personal information.

16. Privacy complaints

Questions or complaints about how Acorn Electrical has handled personal information can be directed to:

Acorn Electrical
114 Green Gate Road, Cooroibah QLD
Phone: 0415 398 556
Email: info@acornelectrical.com.au

Please provide enough information for us to understand and investigate the concern. We will take reasonable steps to respond within an appropriate timeframe.

Where the Privacy Act applies and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.

The current version will be published on this website with the latest update date shown at the top of the page.